Customer service is the most important factor in success. And, whether you're a multinational or a local business, having a good customer service 24/7 has a positive impact on your customer satisfaction.
Implementing a fully functioning chatbot is much cheaper and faster than building a cross-platform app or hire employees for each project.
Chatbots are used to track the purchasing patterns and behavior of customers by monitoring user data.
Chatbots provide support and resolve repetitive customer queries, free up service agents to handle more complex queries and provide better customer service.
People can use bots as a personal assistant to simplify their tasks. The bots can provide suggestions or tips about the topic they are looking for.
It is important to keep your customers connected with your brand and that is why companies are starting to use chatbots for social media marketing purposes.
Nobody wants to do the same job again and again. These functions are prone to errors in humans. Chatbots help to simplify tasks that need to be done regularly and at the right time.
Feedback is one of the best management tools that helps you to understand how your customers view your company, products or services.
A customer opens a chat dialogue to ask for assistance. The bot is able to identify the specific questions to be asked.
A computer program breaks down an incoming message to identify the user’s intent and match it with the relevant information.
Chatbot uses natural language processing to understand unique input and provide a relevant answer to satisfy the user’s intent or request.
A chatbot is a computer program that allows humans to interact with digital devices as if they are communicating with a real person.Know More
Using our NLP engine, understand the intent of the user and send predefined answers to users in natural language.
Converse in the language that is most suitable for your audience. Chatbot offers a number of languages.
A user-friendly UI that guarantees ease of interaction and successful delivery of the text.
The chatbot converses seamlessly through various digital channels and stores information for seamless experience.
Pre-trained to understand knowledge and terms. Chatbot is pre-configured to resolve common customer requests of a particular industry.
Complex reasoning can be carried out without human intervention and the bot is able to provide results based on the relevant case history.